Top Stories

Next steps for SiteMaker Transition project coming in August

The next major milestone for the SiteMaker Transition project is set for Aug. 28, 2015. At that time, all SiteMaker sites will become “read-only.” Sites will remain accessible for viewing, but after that date, no edits will be possible.

View the project roadmap for details on functionality changes in the “read-only” SiteMaker environment, and read the latest project updates for more information.

Here is what you need to do:

  • If you no longer need your site(s), contact the ITS Service Center to have them archived and/or deleted.
  • If you want to keep your site(s), review the options available to you for moving them off of SiteMaker before the service is decommissioned at the end of November 2015. The project team has compiled a list of alternative Web hosting services for consideration.

The Sitemaker Transition project supports the ITS mission of providing an unparalleled IT environment to accelerate creativity and innovation by U-M faculty, students and staff, which in turn supports the university’s teaching, learning and research activities. By replacing unsupported, outdated technology with more robust web development platforms that offer advanced capabilities, we will be able to better meet the changing needs of the university, as well as reduce costs.

Please contact the ITS Service Center if you have questions or concerns.

Preventing, spotting and responding to identity theft

If you suspect a patient is involved in identity theft or medical identity theft, please notify your supervisor immediately.

If your supervisor believes that the suspicion is warranted, they should call the Office of Clinical Safety at 763-5456 and provide all pertinent information, including the patient’s name and registration number involved in the suspicious activity.

What are Identity Theft (ID Theft) and Medical Identity Theft?

ID Theft occurs when a person’s identity or identifying information has been assumed or used by someone else to profit illegally or commit an unlawful act (e.g., using someone’s personal information to fraudulently apply for a credit card, or selling someone’s personal information.)

Medical ID Theft is healthcare fraud. This occurs when a person has attempted to or actually uses another person’s identifying information to obtain medical care (e.g., using a relative or friend’s identification to obtain medical care so the care would be paid for by the friend’s/relative’s medical insurance.)

What are Indicators of Potential Identity Theft?

Identity Theft is not always easy to recognize. Here are some examples of suspicious activity that may indicate possible identity theft:

Presentation or Receipt of Suspicious Documents 

  1. Patient complains that she received a bill, an explanation of benefits (EOB), or some other document related to medical service that she says she never received.
  2. Patient reports discrepancies in her medical record information – the discrepancies  do not reflect her history or medical care received (e.g., patient record indicates that patient had a broken arm, but presenting patient had no actual history of broken bones.)

Suspicious Insurance or Credit Activity

  1. Patient complains that insurance coverage for his hospital stay has been denied – his insurance company told him that his insurance benefits have been depleted or a lifetime cap has been reached – the patient tells you he never received medical care/services to that extent.
  2. Complaint/inquiry from a patient about information added to a credit report by a health care provider or insurer.
  3. Dispute of a bill by a patient who claims to be the victim of any type of identity theft.
  4. A notice or inquiry from an insurance fraud investigator for a private insurance company or a law enforcement agency.

Additional Information:

Identity Theft Program

Contact the UMHS Compliance Office at Compliance-group@med.umich.edu or 615-4400.

7/23/15 NCRB Staff/Lifegaurd Recognition Award presentation

English major saves a life with CPR

Lifeguard defies the odds in a U-M doctor’s rescue

Rudi Ansbacher, M.D., former chair of the U-M Department of Obstetrics and Gynecology, wasn’t breathing and didn’t have a pulse.  Somehow he still clung to the pool’s lane line.

“A split second and things may have gone differently,” said Julia Walsh, the lifeguard on duty at the U-M North Campus Recreation Building, fighting back tears. “I’m glad it turned out so well.”

7/23/15 NCRB Staff/Lifegaurd Recognition Award presentation

Like all lifeguards working at a U-M pool, Julia had taken in-depth training for lifesaving skills, including administering CPR and restarting the heart with an automated external defibrillator (AED). She put these skills to work as she pulled the 81-year-old emeritus professor from the pool, giving him a shock through an AED before starting CPR.

She told the Ann Arbor News she went into “robot mode” when she realized he wasn’t breathing.

“It was just do what I have to do and go go go,” she said. “Then when it was all over I was just bawling. And I’m one of those people who doesn’t really cry ever.”

Dr. Ansbacher and his wife Tissy had their first chance to thank Julia in an emotional meeting yesterday, more than three months after the incident.

“It’s great to meet you finally,” Ansbacher said, before hugging Julia. Watch the video here.

Ansbacher said he’s ready to get back to work now that he is fully recovered. He still mentors seven junior faculty members at U-M and focuses on helping women advance into leadership positions in the OB/GYN field.

Julia, an English/Spanish major who graduated from the U-M this spring, was honored from U-M Division of Student Life and the U-M Medical School for her lifesaving efforts.

“This amazing young woman, and the professional and attentive action of this staff made a life-saving difference for our colleague and friend,” said Obstetrics and Gynecology Chair Tim R. Johnson, M.D. “Julia did what she was trained to do and the staff was empathetic and attentive to his wife Tissy who was with him that day.”

“Only 1 in 10 of those who suffer out-of-hospital cardiac arrest survive, but what Julia did more than doubled his chances of survival,” said Robert Neumar, M.D., chair of the U-M Department of Emergency Medicine and national advocate for bystander CPR training. “Increasing CPR training, including making it a requirement for high school and college students, could lead to more happy endings for the 400,000 people who suffer cardiac arrest each year.”

Music in your room?

Greg Maxwell helps patients heal through music

While the U-M Health System is known for providing world class clinical care, there are many ways our non-clinical employees help patients heal.  Therapeutic music is near the top of the list. Greg Maxwell works for the Health System’s Gifts of Art program as a Certified Music Practitioner (CMP®), singing and playing his guitar in patients’ rooms.

“This type of music creates a space where patients can start feeling better,” says Greg. “All they need to do is relax and experience the soothing effects of live acoustic music.”

Greg began singing when he was only 7, playing ukulele at 8, and guitar by 11. But it wasn’t until he was driving home one day from his office job in Detroit that he considered playing music for a living.

“I heard a radio report about the Bedside Music program and had a light bulb moment,” he says. “Playing music for patients sounded like the greatest idea I had ever heard.”

He soon began playing as a volunteer musician in waiting areas at University Hospital. Then he took the 18-month Music for Healing and Transition (MHTP) program, where he learned how to bring therapeutic music right into a patient’s room. Greg started part-time at UMHS in 2008 and became a full-time employee in 2011.

“Ever since my first day, I’ve been motivated to continue because it’s the coolest job I could ever imagine.”

Bedside musicians are trained to monitor patients’ physical and vital signs as they play. Using a process called entrainment, they play music that is a close match to the patient’s breathing and heartbeat, as can be seen on their monitor. They also look for physical signs of stress like labored breathing or tense shoulders. As the music continues, patients often relax their breathing, have reduced heart rate and lower blood pressure. The musician responds by slowing the music to mirror the patient’s condition.

Greg works with a team of music practitioners, who are all gifted musicians and graduates from the MHTP program. Each one has a special skill that can help different patients including harp, viola, guitar and voice. On any given day, the team works from a list of about 50 patients who have been referred to them for a music visit.

“The most rewarding part of this job is the feedback we get from patients and clinical staff. Seeing my music make a difference in a patient’s well-being or having a staff member tell me how our music makes their unit better is the ultimate reward.”

“We often see patients lean back, relax their shoulders, or close their eyes while we play,” says Greg.

Greg still remembers the first time he saw a patient react to his playing.

“He was tense and in pain when I arrived.  As I played, he almost seemed to melt back into his bed,” he says. “One of the greatest compliments we get from a patient is putting them to sleep.”

Greg.Still004Therapeutic music can be requested for patients by nurses, doctors, social workers, palliative care staff, spiritual care or the patients themselves.  A bedside music visit can even be ordered through the MiChart system.

“Our program is different from other hospitals because of the wide range of services we cover,” says Greg. Bedside musicians can visit patients in most inpatient areas of UMHS as well as intensive care units, neonatal units and dialysis, burn/trauma and pre-and post-surgery areas.

The Bedside Music program is part of the Gifts of Art department, which through its many tailored programs, has brought visual and performing arts to UMHS for nearly 30 years.  To request a visit, call 734-936-ARTS (2787) or email bedsidemusic@med.umich.edu.  For a flier with information, click here.

 

Traveling? Protect your data and devices

The summer travel season is here. If you plan on using or accessing UMHS data resources while you’re away, your preparation must include taking steps to protect privacy and security.

The UMHS Compliance Office, MCIT and MSIS, together with U-M Information and Technology Services (ITS), offer the following tips for travelers:

All Devices (Laptops, Smartphones, Tablets and Removable Media)

  • Take only those files, devices and applications that are absolutely necessary; avoid taking any sensitive information or PHI if at all possible.
  • Make sure all devices are encrypted, whether they are University or personally owned. (If you are planning to travel outside of the United States, and have a UMHS encrypted device, such as a laptop, please contact the MCIT Service Desk at 734-936-8000 to find out if there are any restrictions for bringing such devices into the country where you are traveling.)
  • If your personally owned device is not encrypted, consider borrowing a device from your department’s IT provider.
  • Keep devices close at hand or locked away; if your hotel has a safe, use it.
  • Use up-to-date antivirus software.
  • Install the UMHS VPN, which is required if you wish to connect to the UMHS network (instructions here).
  • Use cellular networks when available; if you must use open WiFi networks, protect your connection by using the UMHS VPN.
  • Disable wireless, GPS and Bluetooth when not in use.
  • Change your UMICH (Level-1) password when you return home; this will block anyone who may have gained access to your accounts while traveling.

Mobile Devices (Smartphones and Tablets)

  • Enroll your smartphones and tablets in AirWatch, the UMHS-supported mobile device management system, if possible.
  • Enable security settings, including passcode, auto lock, and device-tracking features such as “Find My Phone” on any smartphone or tablet not enrolled in AirWatch.

It is also important to remember that using hotel or other public computers could put your accounts at risk. These types of devices are often compromised and infected with malicious software that could capture your usernames and passwords. Do not use these devices to log into resources that give access to sensitive institutional data (including PHI) or your own private personal information.

For more information, check out these tips from the ITS Safe Computing: Traveling with Technology page:

Your IT Service Desk is also available to answer questions:

UMHS named No. 1 in Michigan, among the best in U.S. in annual rankings

Today, a national hospital ranking program honored the University of Michigan Health System’s treatment of complex medical conditions, naming UMHS among the nation’s finest.

UMHS was recognized in 15 of the 16 adult specialty areas and ranked in 11 by the U.S. News & World Report list of “Best Hospitals,” which also named UMHS the No. 1 hospital in Michigan and the metro Detroit area. Only 2.7 percent, or 137 hospitals out of 5,000 in the U.S., earned even one ranked spot.

Eleven UMHS specialty areas, including Cancer, Cardiology & Heart Surgery and Neurology and Neurosurgery increased their rankings from the 2014-2015 list. Urology and Ophthalmology both ranked in the Top 10 nationwide.

This is the 23rd year in a row that UMHS has been recognized for strong across-the-board performance on a national level. The U.S. News’ “Best Hospitals” list is designed to address the highest-performing hospitals for complicated and serious medical conditions and procedures.

The adult care figures come as C.S. Mott Children’s Hospital earned top rankings in the U.S. News & World Report list of Best Children’s Hospitals earlier this month. C.S. Mott was the only hospital in Michigan to be ranked nationally in all 10 pediatric specialty areas evaluated in the report.

For the 2015-2016 “Best Hospitals” rankings, U-M’s rank in each specialty category is:

State of Michigan: #1
Detroit Metro Area: #1

Cancer (#28)
Cardiology & Heart Surgery (#31; three-way tie)
Diabetes & Endocrinology (#36)
Ear, Nose & Throat (#13)
Geriatrics (#46)
Gynecology (#22; three-way tie)
Nephrology (#25)
Neurology & Neurosurgery (#35)
Ophthalmology (#10)
Pulmonology (#15)
Urology (#10)

U-M is also high-performing in the rankings for:
Gastroenterology & GI Surgery
Orthopedics
Rehabilitation
Rheumatology

To see more about the rankings, visit U.S. News & World Report’s website.

To learn more about other recognitions that UMHS has received for excellent and safe care, visit http://www.uofmhealth.org/about-umhs/honors-awards.

To see a full range of data about the safety and quality of UMHS care, far beyond what is available on websites such as U.S. News and other rating agencies, visit http://www.uofmhealth.org/quality-safety.

Megan Foldenauer, Ph.D., is a certified medical illustrator at the University of Michigan Health System.

From biology to roller derby, Megan Foldenauer documents interests through art

An image of foot anatomy by U-M Medical Illustrator Megan Foldenauer

Megan Foldenauer, Ph.D., a certified medical illustrator in U-M’s Department of Neurosurgery, was recently featured in a Local 4 News segment to explain why hand-drawn medical images are still so relevant.

“There’s an art to taking a photograph and then reducing it to its essential components,” she told Local 4. “Part of what I do is to offer that kind of visualization of that information for patients so that they can learn about their body,”

Megan creates hand-drawn and digital illustrations, selecting the best way to represent the procedure, body part or other scientific concept; these subjects are always changing as medical advances continue.

Megan studied both science and art in order to be able to illustrate complex medical procedures, body parts and scientific concepts. Her images help patients understand more than they can gather from a photograph that’s filled with too many details and too much complexity.

Megan Foldenauer, Ph.D., is a certified medical illustrator at the University of Michigan Health System.

Megan Foldenauer, Ph.D., is a certified medical illustrator at the University of Michigan Health System.

“Every single day here is different for me, and that keeps me really motivated,” Megan says. “I love working with UMHS faculty and residents one-on-one to create images for what they’re working on. It’s really gratifying.”

Megan is also an artist outside of her work at UMHS, and her 2015 ArtPrize entry, a 28” x 83” carbon dust drawing called “Rob,” is currently keeping her busy. The technique, though, is a classic medical illustration drawing process: loose carbon pencil filings are applied to heavy paper with a brush and manipulated, then erasers, chalk and more tools create highlighting and texture.

Last year, Megan’s first foray into the international art competition in Grand Rapids was also a carbon dust portrait, but of her roller derby teammates and derby officials. One of the portraits was named Best in Category for Drawing in last year’s U-M Employee Art Exhibition.

Click to view Megan’s website, and share the UMHS blog post here.

U-M plans new, 75,000 square foot health center in Scio Township

The University of Michigan Health System plans to build a new health center to provide expanded clinics, primary and specialty care and other health care services in the west Ann Arbor area.

The $46 million project, approved today by the Board of Regents, will be built in Scio Township on Little Lake Drive, just west of the city of Ann Arbor.

UMHS operates the existing West Ann Arbor Health Center in a 6,000-square-foot facility located on Jackson Road in leased space.

The new West Ann Arbor Health Center will be constructed on 13.9 acres of property donated to the University in 2010, located about 1.5 miles from the current West Ann Arbor Health Center.

“The number of patients visiting our clinics has increased steadily over time and is now nearing 2 million visits each year,” says Jeanne Rizzo, executive director for ambulatory care services at UMHS.

“This project will allow us to meet increased demand for our high-quality care and improve our patients’ experience. This new building will also allow us to introduce additional specialty and diagnostic services as well as infusion to serve this important community located in our backyard.”

Approval provides the go-ahead for architectural design and application for a certificate of need from the Michigan Department of Community Health. Currently, U-M offers general medicine, general pediatrics, obstetrics and gynecology and blood-draw services in the Jackson Road facility, which has 12 exam rooms.

The new facility is expected to greatly expand capacity and include specialty services in multiple areas including allergy, cardiology, gastroenterology, neurology, ophthalmology and psychiatry, along with infusion, radiology and diagnostic imaging services.

“We are thrilled to move ahead with this project. Currently we are hindered by a lack of space that impacts our ability to add new providers and bring together many of the services to further meet patient demand,” says Debi Zahn, U-M’s ambulatory care administrator.

“We know the demand for our high-quality care exists. Our new patient-appointment volume has increased steadily and this new facility will help us serve more patients in a timely manner.”

Plans call for construction to be complete in September 2017, with the building scheduled to open in late fall 2017. UMHS will fund this project.

The project is expected to create more than 50 on-site construction jobs. UMHS is consistently working to improve patient access and has opened several new facilities that increased clinical capacity, including the 100,000-square-foot primary and specialty care Northville Health Center in Northville, Mich. That facility, which opened in summer 2014, has improved access to U-M care for patients in metro Detroit.

“We are excited by the opportunity to expand our services to the communities on the west side of Ann Arbor and look forward to working with our new neighbors in Scio Township,” Rizzo says.

President Schlissel explores UMHS-PUHSC Joint Institute during China trip

Yang Ke, M.D., Ph.D., executive vice president of Peking University and the Peking University Health Science Center, presents a gift to U-M President Mark S. Schlissel, M.D., Ph.D., during his July 7 visit to the PUHSC campus.

During his recent trip to China, U-M President Mark S. Schlissel, M.D., Ph.D., experienced firsthand a unique partnership between the U-M Health System and Peking University Health Science Center (PUHSC).

In 2010, the UMHS and PUHSC launched the Joint Institute (JI) for Translational and Clinical Research with a goal to catalyze pilot projects on diseases of interest to both countries with outcomes that could attract extramural funding and have meaningful impact in terms of publications and eventually changes in policy, care standards and population health.

On July 7, President Schlissel received an overview of the JI’s cardiovascular, liver/GI, pulmonary and renal research programs, and toured clinical facilities and research laboratories at the PUHSC Third Hospital.

In addition to President Schlissel, other U-M-affiliated visitors to PUHSC in July included Barbara Ackley, assistant vice president for development; James P. Holloway, Ph.D., Arthur F. Thurnau Professor and vice provost for global and engaged education; S. Jack Hu, Ph.D., the J. Reid and Polly Anderson Professor of Manufacturing Technology and U-M’s interim vice president for research; Amy Huang, M.D., M.H.S.A., director for China programs for Global REACH and adjunct clinical assistant professor of internal medicine; Joseph C. Kolars, M.D., Josiah Macy, Jr., Professor of Health Professions Education, and senior associate dean for education and global initiatives; Richard Rogel, U-M graduate, benefactor, and special advisor to the U-M and the JI; Debing Su, Mandarin content producer for Michigan News; Zhong Wang, M.D., Ph.D., associate professor of cardiac surgery; and medical students Jeremy Balch, Mary Guan and Jiaxin Huang.

Celebrate achievements, innovation at Ice Cream Social & Researchpalooza

All employees are invited to celebrate the annual Ice Cream Social and Researchpalooza on Thursday, Aug. 20.

Stop by the University Hospital Courtyard and Medical School Circle Drive to learn more about the many achievements, innovations and partnership opportunities at the health system and Medical School. Enjoy the outdoors, get social with colleagues and UMHS leaders, and of course, eat ice cream!

While you’re there, don’t miss:

  • Karaoke and musical entertainment
  • Festival games and prizes
  • Department and vendor tables with information and giveaways
  • Ice cream sundaes and sugar-free alternatives

Ice Cream Social is offered over three shifts:

  • Midnight: 5 – 7 a.m., UH Hospital Cafeteria
  • Day: 11 a.m. – 2 p.m., UH Hospital Courtyard and Med School Circle Drive
  • Afternoon: 5 – 7 p.m., UH Hospital Courtyard

The fun doesn’t stop there! The Medical School Office of Research (OoR) is hosting Researchpalooza in front of the Medical School from 11 a.m. – 2 p.m.

Located in the Circle Drive, there will be ice cream, popcorn, games and fantastic prizes. Come see 50+ exhibitors from labs and offices of the Medical School and across campus. Spend a few hours hearing the “word on the street” about the latest research collaboration and funding opportunities, and network in an informal atmosphere learning about new technologies and services available to biomedical researchers and staff.

The Medical School Office of Research will be sponsoring grand prizes such as an iPad, gift cards and money toward travel and professional development.

Questions? Email Ann Curtis in the Office of Research at accurtis@umich.edu about Researchpalooza and JoAnn Grantham at jogrant@med.umich.edu for Ice Cream Social information.